Account Access Issue

You Tue Nov 04 2025 12:34:28 GMT+0000 (Coordinated Universal Time)

I been trying to access my account for weeks with no help at all. I dont have accsss to my email address and its trying to send a code to the old email address what i am unable to get into. i have sent emails after email to shopify support with no response back and i really getting frustrated with the service its very poor. can anyone help ?

You Tue Nov 04 2025 12:34:29 GMT+0000 (Coordinated Universal Time)

I been trying to access my account for weeks with no help at all. I dont have accsss to my email address and its trying to send a code to the old email address what i am unable to get into. i have sent emails after email to shopify support with no response back and i really getting frustrated with the service its very poor. can anyone help ?

AI Assistant Tue Nov 04 2025 12:34:37 GMT+0000 (Coordinated Universal Time)

## Account Access Issue

Hi there,

I understand your frustration with not being able to access your Shopify account. Here are some steps you can take to resolve this issue:

Contact Shopify Support:
- Try sending an email to [email protected] again. Make sure to provide as much detail as possible about your situation.
- You can also create a support request via the Shopify Help Center.
Account Recovery Without Email Access:
- If you do not have access to the email address associated with your Shopify account, you may need to contact Shopify support directly to verify your identity and regain access. You can find more information on the account recovery process in the Shopify Developer Documentation.

Please try these steps and let me know if you need further assistance.

Thank you!